Elements and Performance Criteria
- Activate an operations centre and initiating systems
- Initial task information is obtained on likely nature of incident response
- Operations centre is opened in accordance with unit or organisational standing operating procedures (SOPs)
- Communications, information management and computerised systems are activated in accordance with unit or organisational SOPs
- Appropriate plans and directories are accessed in accordance with the decision on the nature of response
- Operations centre staff are activated in accordance with unit SOPs
- Other organisations are informed that the operations centre has been activated in accordance with unit or organisational SOPs
- Collect, maintain and display information
- Operational information is actively sought
- Operational information is recorded legibly and/or electronically using organisational documentation
- Operational priorities are applied according to organisational SOPs
- Information is evaluated for currency and correctness, and advice is provided to team leader and/or operational manager
- Incident files are maintained in accordance with organisational policies and procedures
- Information displays are plotted and/or updated as required by organisational SOPs
- Disseminate information
- Briefing areas are prepared
- Information for situational reports, operational orders and media releases is assembled for operational manager
- Relevant information is disseminated under direction of team leader or operational manager in accordance with organisational policies and procedures
- Information is distributed within the operations centre in accordance with organisational policies and procedures
- Clear and relevant information is included in incoming shift hand over
- Close an operations centre
- Records and information are filed in accordance with SOPs
- Communications systems are reset to stand-by modes according to organisational policies and procedures
- Operations centre is returned to operational readiness as needed to allow rapid reactivation when required
- Information is provided to team leader or operational manager to assist with post operation reports as requested
- Signs and symptoms of operational stress in self and others are recognised and promptly reported
- Debriefing requirements are met
- Other organisations are informed that the operations centre has been closed in accordance with organisational policies and procedures